Effective Date: June 24, 2026
Thank you for shopping with Langue de Lion LLC. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.
During periods of high demand, product launches, or holidays, processing times may be longer.
Shipping Destinations
We currently ship within the United States.
International shipping may become available in the future.
Shipping Carriers
Orders may be shipped using trusted carriers such as:
- USPS
- UPS
- FedEx
- DHL
- Other qualified shipping providers
The carrier used will depend on the destination, package size, and shipping method selected.
Shipping Costs
Shipping charges are calculated during checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before your order is finalized.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Typical delivery times within the United States are:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 1–3 business days
Delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number, if available.
Tracking information may take up to 24 hours to become active.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has shipped, we cannot guarantee that address changes can be made.
If a package is returned because an incorrect address was provided, additional shipping charges may apply.
Lost or Delayed Shipments
While we work with reliable shipping partners, Langue de Lion LLC is not responsible for shipping delays caused by:
- Weather conditions
- Carrier delays
- Customs procedures (if applicable)
- Natural disasters
- Other circumstances beyond our reasonable control
If your shipment appears to be lost, please contact us and we will work with the shipping carrier to assist in locating your package.
Damaged Packages
If your package arrives visibly damaged, please:
- Take photographs of the package and product.
- Keep all original packaging materials.
- Contact us within 7 days of delivery.
We will review your claim and, if appropriate, arrange a replacement or refund.
Split Shipments
In some cases, orders containing multiple items may be shipped separately.
You will receive tracking information for each shipment when available.
Shipping Restrictions
We reserve the right to refuse or cancel shipments to locations where delivery is prohibited by law or where shipping is not reasonably available.
Contact Us
If you have any questions regarding shipping, please contact us:
Langue de Lion LLC
409 Bellevue Ct
New Bern, NC 28562
United States
Email: support@languedelion.com